Storage Hampton Hill Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Hampton Hill provides storage, associated removal, transport and related services in the United Kingdom. By making a booking, paying a deposit, using our storage facilities, or instructing us to provide any removal or associated service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the following meanings:
Customer means the individual or business entering into an agreement with Storage Hampton Hill for storage, removal or related services.
We, us, our means Storage Hampton Hill as the provider of storage and removals-related services.
Services means any storage, removal, collection, delivery, packing, loading, unloading, or related services supplied by us.
Storage Unit means the unit, area, container or space allocated to you for storage purposes.
Goods means any items, property or belongings that you place into our care, including items stored in a Storage Unit or handled in connection with removals.
Contract means the legally binding agreement between you and us, incorporating these Terms and Conditions and any written quote or confirmation issued by us.
2. Scope of Services
We provide storage facilities and associated services, which may include the collection and delivery of goods, removal services when moving goods into or out of storage, and other related services as agreed in writing. The precise scope of the services will be set out in our written quotation or service confirmation.
Any services not expressly included in our written quotation or confirmation are excluded and may be provided only if agreed separately and may be subject to additional charges.
3. Booking Process
All bookings for storage, removals or associated services are subject to availability and our acceptance. A booking may be made by you in writing or verbally, and will only become binding once we confirm acceptance and issue a confirmation of the Contract.
We may require information about access at collection and delivery points, parking conditions, the nature and quantity of the goods, and any special handling requirements. You must provide accurate and complete information. If the information you provide is inaccurate or incomplete, we may adjust our charges, vary the services, or cancel the booking.
We may require proof of identity and address before confirming a storage or removal booking. Where required, we may also request proof of ownership or right to store or move the goods.
For storage services, we will allocate a storage unit or space appropriate to your requirements at the time of booking, subject to availability. We reserve the right to move your goods to a different but reasonably equivalent storage space, where necessary for operational or safety reasons, provided this does not materially disadvantage you.
4. Quotations and Charges
Any quotation we provide is based on the information supplied by you and is valid for a limited period as stated in the quotation or, if no period is stated, for 30 days from the date of issue.
Unless otherwise stated, quotations for removals and associated services are based on normal access, no unexpected delays, and no additional services beyond those specified. If we encounter restricted access, waiting time, additional labour requirements, extra journeys, or goods that require special equipment or handling not previously disclosed, we may make additional charges.
Storage charges are usually payable monthly or at such intervals as notified to you in writing. We may review and vary storage charges periodically and will give you reasonable notice of any change to ongoing storage rates.
5. Payments and Deposits
We may require a deposit at the time of booking, which may be non-refundable in whole or in part in accordance with our cancellation terms. The required deposit amount will be notified at the time of booking.
Unless agreed otherwise, payment for removals and associated services is due in full prior to the commencement of the service. Storage charges are normally payable in advance for each storage period.
If payment is not received on time, we may refuse to provide or continue services, deny access to the storage unit, or exercise our rights of lien as described in these Terms and Conditions. Late payments may incur interest and administrative fees as permitted by law.
You are responsible for ensuring that any payment method you use has sufficient funds and is authorised. If a payment is reversed or declined, we may treat this as non-payment and take appropriate action.
6. Cancellations and Amendments
You may cancel or amend a booking by giving us notice in writing. Any cancellation or amendment is subject to the following:
If you cancel a removal or related service more than a reasonable minimum notice period before the agreed date, we will usually refund any pre-paid charges less any non-refundable costs incurred by us. The applicable notice period and any administration charges will be set out in your booking confirmation or notified separately.
If you cancel within a short notice period before the agreed date, some or all of the charges may remain payable. This reflects our commitment of staff and vehicles and the likelihood that we cannot re-allocate those resources at short notice.
Cancellations of ongoing storage services generally require written notice. Where a minimum storage term has been agreed, you may be required to pay charges up to the end of that minimum term even if you vacate earlier, unless we agree otherwise.
We reserve the right to cancel or postpone services where necessary due to events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, industrial action, safety concerns, or legal or regulatory requirements. In such cases, we will seek to rearrange the service on a mutually convenient date.
7. Access to Storage and Security
Access to your storage unit will be provided as set out in your storage agreement. We may operate specific opening hours and access procedures, including security checks. You agree to comply with all site rules and security requirements.
You are responsible for ensuring that any keys, access codes or security devices provided to you are kept safe and not shared with unauthorised persons. You are liable for any actions taken by anyone who gains access using your keys, codes or devices.
We may restrict or suspend access to your storage unit if you are in arrears of payment, if we reasonably believe that your goods pose a risk to health, safety or property, or if we are required to do so by law or by a competent authority.
8. Prohibited and Restricted Goods
You must not store or present for removal any of the following goods:
Hazardous or dangerous materials, including flammable, explosive, corrosive or toxic substances.
Perishable items, including food that may decay, attract pests or cause odours.
Illegal goods, including items whose possession or transport is unlawful in the United Kingdom.
Live animals or plants.
Cash, securities, high-value jewellery or similar items of unusually high value, unless we have expressly agreed in writing to handle them and specific arrangements and charges are in place.
If you are unsure whether certain items are permitted, you must ask us in advance. We may refuse to store or handle any goods at our discretion where we consider them unsuitable, unsafe or in breach of these Terms and Conditions.
9. Waste Regulations and Disposal
You must comply with all applicable waste and environmental regulations. Our storage and removal services are not intended for the disposal of household, commercial or hazardous waste unless specifically agreed and arranged with us as a separate service.
You must not leave unwanted items, packaging, or waste on our premises or in common areas. Any waste must be removed by you or disposed of through appropriate lawful channels. If we are required to dispose of items abandoned by you or left in or around your storage unit, we may charge you for the reasonable costs of disposal, including any specialist or regulated waste handling costs.
We reserve the right to refuse to carry or store goods that appear to be waste, refuse or items intended solely for disposal, unless such disposal has been pre-arranged as a separate service and all applicable regulations and charges have been satisfied.
10. Your Responsibilities
You are responsible for ensuring that the goods are properly prepared and packed for storage or removal, unless we have specifically agreed to provide packing services. Fragile or delicate items should be adequately protected, and furniture or equipment should be secured as appropriate.
You must ensure that our staff have safe and reasonable access at collection and delivery points, including suitable parking and clear routes for carrying goods. Any restrictions, including parking limits, stairs, lifts or access times, must be disclosed at the time of booking.
You warrant that you are the owner of the goods or otherwise have full authority to store or move them. You agree to indemnify us against any loss, damage, cost or claim arising from any third-party rights to the goods.
11. Our Liability
We will exercise reasonable care and skill in providing our services. However, our liability to you is subject to the limitations set out below and in accordance with applicable law.
Unless otherwise agreed in writing, our liability for loss of or damage to goods, whether in storage or in transit, is limited to a reasonable amount per item or per consignment, subject to an overall cap. Details of our standard limits and any additional cover options will be provided on request or in your booking documents.
We are not liable for loss or damage arising from:
Inherent defects, natural deterioration, or atmospheric conditions affecting the goods.
Insufficient or improper packing or preparation by you or a third party not instructed by us.
Loss of income, profits, business, or any indirect or consequential loss, even if we have been advised of the possibility of such loss.
Acts or omissions of third parties not engaged by us, including other contractors or service providers.
Any event beyond our reasonable control, including but not limited to acts of God, fire, flood, adverse weather, war, terrorism, or industrial action.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
12. Insurance
You are strongly advised to ensure that your goods are adequately insured against loss or damage while in storage and during any removal or transport. We may offer or arrange insurance at additional cost, or you may obtain insurance independently. Where we arrange insurance on your behalf, the terms of that insurance will be provided separately and form a distinct contract with the insurer.
13. Lien and Sale of Goods for Non-Payment
If you fail to pay any sums due to us, we have a lien over the goods in our possession. This means we may retain possession of the goods until all outstanding sums, including charges, interest and costs, have been paid in full.
If sums remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover amounts owed to us. We will account to you for any surplus proceeds after deducting all sums due to us and the reasonable costs of sale or disposal.
14. Termination of Storage
Either you or we may terminate an ongoing storage agreement by giving the period of notice specified in your storage agreement or, if none is specified, reasonable written notice.
On termination, you must remove all goods from the storage unit and leave it clean and free of waste. If you fail to remove your goods, we may treat them as abandoned and exercise our rights of lien and disposal as set out in these Terms and Conditions.
15. Data Protection and Privacy
We will process your personal data in accordance with applicable data protection laws in the United Kingdom. We will use your information for the purposes of managing your account, providing services, handling payments, and complying with legal obligations.
We may need to share limited information with insurers, payment processors, and other service providers where necessary to deliver our services. We will take reasonable steps to ensure that any third parties with whom we share data protect your information appropriately.
16. Complaints
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we may seek to resolve the issue. Complaints relating to loss or damage to goods should be made promptly and supported by reasonable evidence, including photographs where available. Time limits for notifying claims may apply under these Terms and Conditions or any associated insurance policy.
17. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. For ongoing storage customers, we will give reasonable notice of any material changes. Your continued use of the storage facilities or related services after such notice will constitute acceptance of the updated terms.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between you and us, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or any Contract, including any non-contractual disputes or claims, except that we may also bring proceedings in any other jurisdiction where your goods are located or where you are resident if necessary to enforce our rights.
By proceeding with a booking, instructing us to provide services, or placing goods into our care, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions.
