Storage Hampton Hill Privacy Policy
This Privacy Policy explains how Storage Hampton Hill collects, uses, stores and protects personal data relating to our customers and prospective customers in the Hampton Hill area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
This Policy applies to all Storage Hampton Hill customers and anyone who contacts or interacts with us in relation to our storage services in the Hampton Hill area, whether in person, by post, by telephone, or online.
Data Controller
For the purposes of data protection law, Storage Hampton Hill is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you enquire about, use, or terminate our storage services:
Identification and contact information: name, postal address, billing address, contact address, date of birth, and identity verification details such as passport or driving licence information where required for security and contractual purposes.
Contact details: email address, telephone numbers and preferred contact method.
Account and contract information: customer reference numbers, storage unit number, contract start and end dates, payment history, services requested, special instructions, correspondence, and records of communications with us.
Payment and billing information: payment method details, billing records, invoices, receipts and information relating to late or missed payments. We do not store full card details where payments are processed through third-party payment processors.
Security and access information: CCTV images on our premises, access logs, gate or door entry records, vehicle registration numbers if recorded for site security, and records of visits to our facilities.
Technical and usage data: information relating to your use of any of our online services, such as IP address, device details, and basic usage data where this is necessary for security, service performance or troubleshooting.
Marketing preferences: your preferences about whether and how you wish to receive marketing communications from us.
How We Collect Your Personal Data
We collect personal data about you in a variety of ways, including:
Directly from you when you request a quote, make a booking, sign a storage agreement, make a payment, contact us with a query, or update your details.
Automatically when you access our premises, through CCTV systems and access control systems that log entry and exit.
From third parties, for example payment processors, credit reference agencies where relevant, or partners that refer you to us, where this is necessary for the performance of our contract or to take steps at your request prior to entering into a contract.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the purpose, we rely on one or more of the following lawful bases:
Contract: to take steps at your request before entering into a storage agreement and to perform our contract with you, including managing your account, providing access to your storage unit, handling queries and processing payments.
Legal obligation: to comply with legal and regulatory requirements, such as record-keeping, tax obligations, prevention of fraud, and responding to lawful requests from law enforcement or other public authorities.
Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes ensuring site security, preventing and detecting crime, managing and improving our services, maintaining accurate records, and following up on unpaid charges.
Consent: where you have given your clear and explicit consent for a specific purpose, such as receiving certain marketing communications that are not based on our legitimate interests. You can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide storage services, manage bookings, issue and administer contracts, operate access controls, and maintain accurate customer records.
To process payments, manage billing, handle refunds and deal with payment queries and disputes.
To maintain security on our premises, including through CCTV and access logs, helping to protect customers, staff, property and goods stored at our facilities.
To communicate with you about your account, renewals, service updates, operational notices, changes to our terms and conditions, and this Privacy Policy.
To respond to enquiries, handle complaints and provide customer support.
To comply with legal and regulatory obligations and to cooperate with law enforcement or regulatory investigations where lawfully required.
To send you marketing communications about our services where permitted by law, either on the basis of your consent or our legitimate interests. You can opt out at any time.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties only process your data in accordance with our instructions and for the purposes set out in this Policy. Categories of processors may include:
Payment processing providers who handle card or electronic payments and help us manage billing and refunds.
IT and cloud service providers who host our systems, maintain our databases, and support our software and security tools.
CCTV and security system providers who supply and maintain surveillance and access control systems at our premises.
Professional advisers, such as accountants or legal advisers, where necessary for the management of our business and to obtain professional advice.
Debt collection agencies or legal representatives, where required to recover unpaid charges or to enforce our contractual rights in a lawful manner.
We may also share your personal data where we are under a legal obligation to do so, such as with law enforcement agencies, courts, regulatory bodies or public authorities.
International Transfers
If any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data needs to be transferred internationally, we will ensure that appropriate safeguards are in place. These may include standard contractual clauses or other mechanisms approved under data protection law to ensure that your data is adequately protected.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
Customer account and contract information is generally retained for a period after your contract ends, to maintain records of your relationship with us, to answer queries, and to comply with legal obligations. CCTV footage and access logs are retained for shorter periods, unless they are required for the investigation of an incident or for legal proceedings.
When we no longer need your personal data, we will securely delete, anonymise or destroy it in accordance with our data retention procedures.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures include physical security at our premises, controlled access to systems and data, and the use of reputable service providers that adhere to high standards of data protection. Despite these efforts, no system can be completely secure, and you share information with us at your own risk.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These may be subject to certain limitations or conditions. Your rights include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of that data, together with information about how we process it.
Right to rectification: you can request that we correct inaccurate or incomplete personal data we hold about you.
Right to erasure: you can request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to its processing.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. We will stop processing unless we have compelling legitimate grounds which override your interests or the processing is required for legal claims.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format or transfer it to another controller.
Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
How to Exercise Your Rights or Raise Concerns
If you wish to exercise any of your rights, or if you have questions, concerns or complaints about how we handle your personal data, you can contact us using the contact details provided on our website or in your contract documentation.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updates will be made available through our usual communication channels. We recommend that you review this Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all Storage Hampton Hill customers and service users in the Hampton Hill area and is intended to provide clear and transparent information about our data protection practices.
